What I Learned When I Listened to My Officers

Eight years into my career with Madison, I requested a six-month leave of absence without pay. I was tired and everyone … More

Applied Systems Thinking

Systems-thinking comes from the field of system dynamics and allows people to understand social systems in the same way people … More

Systems Improvement: What Leaders Need to Know

WHAT LEADERS NEED TO KNOW ABOUT IMPROVING THINGS Your employees are your most important resource. They want to do a … More

The Quality Leadership Workbook

“Developing a high-quality, 21st century police agency begins first inside individual leaders before any changes should be undertaken inside the … More

Effective Community Oriented Policing

“The time is right to fit the needs of our employees together with the needs of our communities and … More

Quality Leadership: The First Step Towards Quality Policing

“This style of leadership will assure the achievement of quality police services, a more community-oriented policing style and the … More

Federal Consent Decrees: Do They Work?

Do federal consent decrees improve local police departments? This study says they might. “Consent decrees are expensive, with costs estimated … More

Conversing with Cops

“Today’s police need to be in conversation with their harshest critics — it’s called Community Oriented Policing.” Last week I … More

Is it All About a Kind of Attitude?

“The effectiveness and safety of police depends on them being fair, respectful, close, and collaborative with everyone they contact — even … More

Tag: improvement