Juking the Stats! (Again)

Another installment in a growing problem — Can you believe politicians or police chiefs when they tell you crime is … More

It’s Not Just Me — See ISO 9004

The International Organization for Standardization (ISO) is the world’s largest developer of voluntary international standards. They have a lot to … More

Leading? Don’t Forget to Tell Your Stories

     Storytelling is a wonderful and effective way to teach a point. When I went around the country teaching Quality … More

Leadership is Speaking Out

The prison population in our country is the world’s highest, with more than 1.5 million people behind bars. Within that number … More

Ramsey on Policing

   Charles Ramsey is a good example of top leadership in action… about upholding the values of our society. It … More

Once More: Policing is Community Policing

Community Policing is how a free society is to be policed. Period. Why is there still resistance to it? Why do … More

Analyzing a Police Shooting

  A 23 minute high-speed chase involving two passengers, later found to be unarmed. 137 shots fired by police in … More

Customer Surveys for Police

        A colleague of mine sent me a customer survey that Plano, Texas was using on Survey Monkey (See it HERE). … More

A Broken Culture in Need of Repair

When I was a young Marine, the old-timers used to tell us we were in the “new corps” (which was, of course, not … More

Another Tragedy

“To each there stands his own day; to all the time of life is short and irretrievable; but to extend … More