“A Nation should not be judged by how it treats its highest citizens, but it’s lowest ones” ― Nelson Mandela, Long Walk to … More
Tag: customer survey
Survey Your Customers
Dr. W. Edwards Deming got me thinking about customers in the early 1980s. As a police chief, who were my … More
Customer Surveys for Police
A colleague of mine sent me a customer survey that Plano, Texas was using on Survey Monkey (See it HERE). … More
Improving Police: A Necessary Conversation 