A vision of something desired can be the start of a great adventure or a great organization — if you build it, they will come — if you create a great organization, the right people will want to work there with you!
Tag: quality improvement
How Are You?
This is one of the most important questions a leader can ask. But far more importantly is to be able … More
Once More: What motivates cops to do better?
Let’s talk about motivation. What motivates people to perform at their best? Is it money? Think again. “If you want … More
Survey Your Customers
Dr. W. Edwards Deming got me thinking about customers in the early 1980s. As a police chief, who were my … More
Ten Hard Lessons Learned
[Sometimes it helps to look back and try and find out why something that seemed so important, so necessary, years … More
An Invitation to Abu Dhabi
Last month I was invited to come to Abu Dhabi in the United Arab Emirites to talk about my book, … More
Step Four: Train and Lead/Lead and Train
Step Four of Seven: Train and Lead What I propose in my book is a new way to … More
