Re-visiting Chapter 6, “The Seven Improvement Steps” in my 2012 book, “Arrested Development” Step One: Envision Police leaders must cast … More
Tag: W. Edwards Deming
What Police Can Learn From Business and Industry
Sometimes it takes more courage to bring a new idea into the police station than responding to a “shots fired” … More
Courage: It’s More Than You Think
“The mental or moral strength to venture, persevere, and withstand danger, fear, or difficulty; from the Latin “cor “– heart.* Courage, … More
Can the Late Dr. Deming Help Police Out of their Crisis?
In the summer of 1980, NBC television aired an documentary that would change America. It was titled, “If Japan Can, … More
Survey Your Customers
Dr. W. Edwards Deming got me thinking about customers in the early 1980s. As a police chief, who were my … More
Ten Hard Lessons Learned
[Sometimes it helps to look back and try and find out why something that seemed so important, so necessary, years … More
Improving Police: A Necessary Conversation 