We Missed the Boat!

The movement in the 1980s highlighting systems improvement, quality service, and customer focus could have been a game-changer for our … More

Teaching Cops and Those Who Wanna Be

I have taught cops for most of my life. And it wasn’t any easier when I was a chief. Over … More

[Ed. Note: I wrote the following article a number of years ago after a number of unsuccessful efforts to persuade … More

“If you want to say that I was a drum major, say that I was a drum major for justice. … More

Dr. Deming always asked this question when someone would report an improvement — “How do you know?” Of course, that’s … More

“In a world desperately in need of leadership the only style that works is Servant Leadership!” – Ken Blanchard I … More

“Most of us have thought of the statistician’s work as that of measuring and predicting . . . but few of us … More

In the summer of 1980, NBC television aired an documentary that would change America. It was titled, “If Japan Can, … More

One of the things I tried to learn following Dr. W. Edwards Deming was to diagram “cause and effect” (see … More

“IMPROVEMENT OF OUR NATION’S POLICE IS POSSIBLE, but it has got to be a constant and not sporadic occurrence. It … More