I first published “Arrested Development” in 2012. Then made the final addition to the text in 2017 after the death … More
Tag: Deming
We Missed the Boat!
The movement in the 1980s highlighting systems improvement, quality service, and customer focus could have been a game-changer for our … More
Teaching Cops and Those Who Wanna Be
I have taught cops for most of my life. And it wasn’t any easier when I was a chief. Over … More
Ten Hard Lessons on Sustaining Organizational Improvement
[Ed. Note: I wrote the following article a number of years ago after a number of unsuccessful efforts to persuade … More
Capt. Cheri Maples: “Drum Major for Justice”
“If you want to say that I was a drum major, say that I was a drum major for justice. … More
How Are You Doing? How Do You Know?”
Dr. Deming always asked this question when someone would report an improvement — “How do you know?” Of course, that’s … More
Teaching Leadership
“In a world desperately in need of leadership the only style that works is Servant Leadership!” – Ken Blanchard I … More
Evidence-Based Policing
“Most of us have thought of the statistician’s work as that of measuring and predicting . . . but few of us … More
Can the Late Dr. Deming Help Police Out of their Crisis?
In the summer of 1980, NBC television aired an documentary that would change America. It was titled, “If Japan Can, … More
Guns are Killing Us!
One of the things I tried to learn following Dr. W. Edwards Deming was to diagram “cause and effect” (see … More