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A veteran police chief committed to improving police leadership, trust, effectiveness, and officer safety.
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Deming

We Missed the Boat!

I I Read More

The movement in the 1980s highlighting systems improvement, quality service, and customer focus could have been a game-changer […]

February 5, 2020 Uncategorized

Teaching Cops and Those Who Wanna Be

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I have taught cops for most of my life. And it wasn’t any easier when I was a […]

March 1, 2018 Uncategorized

Ten Hard Lessons on Sustaining Organizational Improvement

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 [Ed. Note: I wrote the following article a number of years ago after a number of unsuccessful efforts […]

December 14, 2017 Uncategorized

Capt. Cheri Maples: “Drum Major for Justice”

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“If you want to say that I was a drum major, say that I was a drum major […]

September 27, 2017 Leadership, police

How Are You Doing? How Do You Know?”

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Dr. Deming always asked this question when someone would report an  improvement — “How do you know?” Of […]

April 18, 2017 Leadership, police

Teaching Leadership

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“In a world desperately in need of leadership the only style that works is Servant Leadership!” – Ken […]

February 16, 2017 Leadership, police

Evidence-Based Policing

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“Most of us have thought of the statistician’s work as that of measuring and predicting . . . but few […]

December 2, 2016 Leadership, police

Can the Late Dr. Deming Help Police Out of their Crisis?

In the summer of 1980, NBC television aired an documentary that would change America. It was titled, “If […]

July 8, 2016 Leadership, police

Guns are Killing Us!

One of the things I tried to learn following Dr. W. Edwards Deming was to diagram “cause and […]

February 29, 2016 Government, police

Improvement of Our Nation’s Police is Possible

“IMPROVEMENT OF OUR NATION’S POLICE IS POSSIBLE, but it has got to be a constant and not sporadic […]

February 4, 2016 Leadership, police

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