Dr. Deming always asked this question when someone would report an improvement — “How do you know?” Of course, that’s … More
Tag: survey
One Way to Improve: Listen to Your Customers
Police: Survey Those Who Use Your Services This is a very important subject. How do we know how we are … More
What People Want (and Expect) From Their Police
What People Want (and Expect) From Police A recent survey shows how Americans feel about the job police are doing … More
Improving Police: A Necessary Conversation 