We are about to struggle with a most important decision regarding our national values and how we are going to … More
Tag: Listen
Reconciliation — A Way Forward
There is Another Way Here we go again. This time it’s Kenosha in my home state. No, police should not … More
Essential Questions for 21st Century Police
Having served as a police officer and leader during the last half of the 20th century I have some questions … More
“But What Would YOU Do?”
Twelve Areas to Build Community Trust I have been asked from time to time, “If you were a chief again, … More
One Way to Improve: Listen to Your Customers
Police: Survey Those Who Use Your Services This is a very important subject. How do we know how we are … More
The Improvement Steps
Seven Police Improvement Steps ENVISION: The community must cast a bold and breathtaking vision to ensure a distinguished future for … More
What I Learned About Improving Police
If we as a nation are going to get serious about improving our police we, both community and police leaders, … More
The Seven Improvement Steps
THE SEVEN IMPROVEMENT STEPS [An excerpt from chapter seven of the book Arrested Development: A Veteran Police Chief Sounds Off About … More
Step Three: LISTEN!
LISTEN! Police leaders must intently listen to their officers and members of the community. Chapter Six of my book is … More