We Missed the Boat!

The movement in the 1980s highlighting systems improvement, quality service, and customer focus could have been a game-changer for our … More

Self-Examine: Are You a Quality Leader? (Part 1/3)

Each of the Twelve Principles is followed by a set of questions that you need to ask yourself if you … More

Slogan A short, striking, and memorable phrase. What characterizes your organization? How would you express it? A byword, mantra, slogan … More

[Ed. Note: I wrote the following article a number of years ago after a number of unsuccessful efforts to persuade … More

ORGANIZATIONAL CHANGE takes Persistence, Patience, and Passion – and not just from the top leader. When a significant number (25%) … More

Why Police Matter Making Choices: The Moral Aspects of Policing Principles of Leadership How a Traffic Offense Can Be a … More

Since 2011, “Improving Police” has published over 900 posts, received 400,000 visits from 130 countries around the world, and now … More

In the summer of 1980, NBC television aired an documentary that would change America. It was titled, “If Japan Can, … More

As a disciple of the late quality expert and statistician Dr. W. Edwards Deming http://deming.org I know he would be … More

What is good policing? How do you know if your police department is providing it? There are over 16 thousand … More