The movement in the 1980s highlighting systems improvement, quality service, and customer focus could have been a game-changer for our … More
Self-Examine: Are You a Quality Leader? (Part 1/3)
Each of the Twelve Principles is followed by a set of questions that you need to ask yourself if you … More
What is Your Organization’s Direction?
Slogan A short, striking, and memorable phrase. What characterizes your organization? How would you express it? A byword, mantra, slogan … More
Ten Hard Lessons on Sustaining Organizational Improvement
[Ed. Note: I wrote the following article a number of years ago after a number of unsuccessful efforts to persuade … More
What Does Effective Police Organizational Change Look Like?
ORGANIZATIONAL CHANGE takes Persistence, Patience, and Passion – and not just from the top leader. When a significant number (25%) … More
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Why Police Matter Making Choices: The Moral Aspects of Policing Principles of Leadership How a Traffic Offense Can Be a … More
Most Popular Posts This Year
Since 2011, “Improving Police” has published over 900 posts, received 400,000 visits from 130 countries around the world, and now … More
Can the Late Dr. Deming Help Police Out of their Crisis?
In the summer of 1980, NBC television aired an documentary that would change America. It was titled, “If Japan Can, … More
How Do You Know?
As a disciple of the late quality expert and statistician Dr. W. Edwards Deming http://deming.org I know he would be … More
What is Good Policing?
What is good policing? How do you know if your police department is providing it? There are over 16 thousand … More