In keeping with yesterday’s blog, “What Policing Should Be,” here’s two more important “is/is nots” for policing:
COMMUNITY-ORIENTED POLICING
IS IS NOT
Close to people Centralized
Citizen’s problems Police problems
Broad problem-solving Incident response
“Turf” responsibility Time of day responsibility
Organizational values Rules and policies
Quality of life Only crime fighting
Way of doing business A program
QUALITY LEADERSHIP
IS IS NOT
Systems thinking Event thinking
Data-based decisions Decisions by emotion
Customer-oriented Self-oriented
Teamwork Individual work
Empowering others Restricting others
Coaching Dictating
Respecting others Coercing others
Continuous improvement Status quo
[From the Quality Leadership Workbook, Madison Police Department, 1991]

