Survey Your Customers

Dr. W. Edwards Deming got me thinking about customers in the early 1980s. As a police chief, who were my … More

Let’s Get Real About Police Reform

Reforming our nation’s police will not come about through new hardware or technologies, creative policies, revised training, federal consent … More

TOP POSTS (during the past week) Women Police: The Way Forward Why Police Matter The Madison Way Making Choices: The … More

The Boat Story A top leader proposing a major organizational change to his or her command staff: “We are about … More