Ed. Note: I was recently asked with regard to some questionable behavior from a group of police officers what I would say to them given my experience in the ranks. I thought back to my early days as a first-line leader and what I would say in response to this kind of behavior to my officers.
[For example, I actually did this in response to the beating of Rodney King by LAPD officers in 1991. In fact, it was my officers who wanted me to go public and tell our community that this behavior was not condoned in any way by our department.]
A Sergeant’s Briefing (Leadership 101)

Before we go out on the street, I have a few things I’d like to say
Y’all might have seen the Phoenix video
If not, here it is.
A doll shoplifted by 4 year old
A pregnant mom holding a baby
Listen to the language used, guns pointed
There’s simply been too many bad-cop videos out there
Cops over-reacting, making bad press
Alienating folks we are to protect and serve
I call these events trust-busters and hate-seeders
We gotta be cool out there
We are the police
Many times the only adults present
We have the power to radically change people’s lives
For good and bad
We gotta be able to ratchet things down when folks are losing it
That’s our job
And if you think you’re part of an urban combat team
I suggest you leave us and join the army or marines
Our job is keep the peace
Calm things down
When everyone else is out of control we stay in control
We control words – I don’t want to hear “asshole” or “fuck you” out there
I want you to treat folks you contact with respect
Work to preserve their dignity during undignified times
Yes, just as you or your family wish to be treated
Like stops, frisks, and inquires
Long ago a guy named Peel wrote some principles
They were for the first public police
We’re gonna go over the nine principles this week
Here’s some teasers to think about
(And, by the way, it’s what I expect from you)
Police effectiveness depends on public approval
Our job is to get willing cooperation
But cooperation diminishes when we have to use force
Use it carefully, trustfully
Use it only when “persuasion, advice or warning” doesn’t work
I want us to discuss these principles this week
My expectation is that you will be respectful to every person you meet
And work to persuade, advise and warn before you use force
Be your brother and sister officer’s keeper
Take care of each other
We’re to be a team
When your partner is losing it, it’s time for you to cool it
Don’t let a fellow officer do something we all will are be sorry for
Things got out of control in Phoenix
And no cop stepped in to cool things down
Peacekeepers and problem-solvers
That’s what we are
And those officers on YouTube didn’t do that
So don’t let it happen to us
Remember, our job is to help not harm
We’re respected when we are respectful
Any questions?
Now go out there and do a great job
As I know you can.
___________________________
This is the chief’s response to the incident. I wish she had given the “sergeant’s briefing” from above! Here is more information on the incident from a local media source, KTAR News.
There will be those of you who will say, aha, they threw stolen underwear out of the vehicle, the driver did not have a valid license, and they were disrespectful! But that frequently is the case. Folks who have the most contact with police often are engaged in some kind of illegal or bad behavior.
Nevertheless, ALL persons deserve respectful treatment from police. Everyone – no exceptions. Because I know, and most other police officers know too, that a situation like this can be unraveled and processed by treating all persons with dignity and respect – even if a suspect’s behavior is disrespectful. That comes with the job. It is why policing a free and diverse society such as ours is difficult and only to be given to the “best and brightest” among us.
Words to live by. Sometimes hard to do, but true police wisdom!
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