We hold ourselves accountable to the highest of human standards and strive to provide exceptional service for you every time.
We Promise To:
Listen With Compassion
We will be focused and considerate while listening to you.
Communicate Effectively
We will communicate clearly and make decisions in partnership with you whenever possible..
Respect You
We will respect you and always treat you with dignity.
Use of Force
We will always attempt to de-escalate emotional situations and use the least amount of force to control you. Deadly force will only be used as a last resort and when absolutely necessary.
I served over 20 years as the chief of police in Madison (WI), four years as chief of the Burnsville (MN) Police Department, and before that as a police officer in Edina (MN) and the City of Minneapolis. I hold graduate degrees from the University of Minnesota and Edgewood College in Madison. I have written many articles over my years as a police leader calling for police improvement (for example, How To Rate Your Local Police, and with my wife, Sabine, Quality Policing: The Madison Experience). After retiring from the police department, I answered a call to ministry, attended seminary, and was ordained as a priest in the Episcopal Church. At the present time, I serve a small church in North Lake (WI), east of Madison. Sabine and I have nine adult children, eleven grandchildren and four great-grandchildren. She is also a retired police officer and we both continue active lives.
View all posts by improvingpolice
