THE TWELVE PRINCIPLES OF QUALITY LEADERSHIP SYSTEMS Improve SYSTEMS and examine processes before blaming people Have a CUSTOMER orientation and … More
Tag: quality leadership
Will Police Take This First and Necessary Step?
Sabine Lobitz and I wrote the following article for our nation’s police leaders in the late 1980s to draw attention to … More
On Hiring a Chief of Police
One of the most important of public decisions any elected or appointed official will ever make will be this one. … More
Organizational Transformation: How To Do It
THIRTY YEARS of research by leadership expert Dr. John Kotter have proven that 70% of all major change efforts in … More
Some Things Never Change
In 1987, my wife and I were both serving as police leaders. I was chief in Madison and she was … More
Principles of Leadership
In the 1980s, the Madison (Wisc.) Police Department moved forward with a new leadership style replacing the old, military-based, coercive … More
Improving Police: A Necessary Conversation 